This is a practical website privacy notice for launch preparation. It should be reviewed against your final hosting, analytics, CRM and form-provider setup before the site goes live.
Information we may collect
When you contact us, request a quote, make a booking enquiry or use a website form, we may collect information such as your name, telephone number, email address, postcode, property address, service requirements and any other information you choose to provide.
How we use your information
- To respond to enquiries and provide quotations.
- To arrange appointments and deliver requested services.
- To manage customer records and service history.
- To communicate about work you have asked us to carry out.
- To operate, secure and improve the website.
Lawful basis
Depending on the circumstances, information may be processed because it is necessary to take steps at your request before entering into a contract, to perform a contract, to comply with legal obligations, or because we have a legitimate business interest in responding to enquiries and operating our services.
Sharing information
We do not sell personal information. We may use trusted service providers for website hosting, email, form handling, accounting, customer management or other operational services. Information may also be disclosed where required by law.
How long we keep information
We keep information only for as long as reasonably necessary for the purpose it was collected, including customer-service, legal, accounting and compliance requirements.
Your rights
Depending on applicable UK data-protection law, you may have rights to access, correct, erase, restrict or object to certain uses of your personal information.
Contact
For privacy enquiries, contact us at service@theboilerservice.co.uk or call 07432 063821.